Introduction
A manufacturing warranty protects you from our mistakes, not from accidents after the product leaves our factory. If something we built is faulty, we fix it. If the problem comes from transport or handling, it falls outside the warranty. This blog explains both sides clearly, so there are no surprises.
In This Guide
- Covered vs. Not Covered at a Glance
- What Our Warranty Covers
- What Our Warranty Does Not Cover
- How Our Warranty Process Works, Step by Step
- Will We Repair the Whole Product or Only the Part?
- How to Avoid Warranty Problems
- Frequently Asked Questions
- Need Help With a Product?
1. Covered vs. Not Covered at a Glance
| Situation | Covered by warranty? |
|---|---|
| Fault caused by a mistake during manufacturing | Yes |
| Damage that happened during transportation | No |
| Damage caused by a mistake made by hand during use or installation | No |
| Fault in one part due to manufacturing | Yes, we repair that part |
| Claim made after the 1-year warranty period | No |
2. What Our Warranty Covers
We cover any fault that comes from our manufacturing process, for one year.This means the product was not built the way it should have been. For example, a problem in assembly or a faulty part that was fitted at our factory.When we confirm that the cause is on our side, we repair it. You do not need to argue the case, because our team inspects the product and finds the reason.
3. What Our Warranty Does Not Cover
We do not cover problems that happen after the product leaves our factory or that come from handling.
Transportation damage
If the product is damaged while it is being transported, this is not a manufacturing mistake, so it is not covered.
Mistakes made by hand
Problems caused by the way the product is handled, installed or operated are not covered. For example:
- Wrong electrical connection or wiring
- Physical damage from dropping or rough handling
- Incorrect installation
Claims after one year
Our warranty is for 1 year only.
4. How Our Warranty Process Works, Step by Step
We always find the reason first, then decide. Here is the full process:
- Identify the reason. We first understand what went wrong with the product.
- Return the product. The product comes back from you to our factory.
- Inspect and analyse. Our team checks the product to find out whether the fault came from manufacturing.
- Repair if it is a manufacturing fault. If the mistake was ours, we repair the product.
- Return to you. The repaired product goes back to you.
If the inspection shows the fault came from transportation or handling, it is not covered by the warranty, and we will explain the finding to you.
5. Will We Repair the Whole Product or Only the Part?
We repair only what is faulty. If the complaint is in one part and that part has a manufacturing fault, we repair that part. We do not make you replace the entire product when only one part needs attention.
6. How to Avoid Warranty Problems
Most problems can be avoided with a few simple habits:
- Check the product when it arrives. Look for visible damage from transport as soon as you receive it.
- Handle it carefully. Avoid drops and rough handling during storage and installation.
- Connect it correctly. Make sure the electrical connection is done properly before switching on.
- Contact us early. If something seems wrong, tell us before it gets worse.
7. Frequently Asked Questions
It covers faults caused by mistakes during manufacturing.
We repair the product. If only one part is faulty, we repair that part only.
Then it is not covered by the warranty. We will explain what we found.
We bring the product to our factory, inspect it and analyse it. The decision is based on what the inspection finds.
